Privacy policy
Last updated: May 22, 2025
This Privacy Policy explains how Eurocrazy™ (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit eurocrazy.org, make a purchase, or interact with our services (the “Services”).
We are committed to transparency, privacy, and compliance with EU GDPR and all applicable data protection laws.
1. Information We Collect
We collect the following categories of personal information:
1.1 Information you provide directly
Name, address, email, phone number
Billing and shipping details
Order information (products purchased, date, method of payment)
Account information (if you choose to create one)
Messages you send us (email or contact form)
Providing some information is necessary to place an order. If you do not provide it, we may be unable to complete your purchase.
1.2 Information collected automatically
When you use our Site, we may collect:
IP address
Device and browser information
Pages visited and browsing activity
Cookies and analytics data
We use cookies to operate and improve our website. You can manage cookies through your browser settings.
1.3 Information from trusted partners
We work with a small number of service providers who may process data on our behalf:
Shopify, our ecommerce platform
Printful, for production and fulfillment of on-demand items
Hertwill, for some European products
Klaviyo, for email communication
Payment processors (Shopify Payments, PayPal, etc.)
Meta (Facebook/Instagram) and other advertising networks (if you consent to marketing cookies)
These providers only access your data to perform services necessary for your order or requested features.
2. How We Use Your Information
2.1 To provide products and services
We process your data to:
Process and fulfil your orders
Send order confirmations, shipping updates, and support messages
Manage returns and customer service
Operate your Eurocrazy account (if applicable)
Legal basis: Performance of contract (Art. 6(1)(b) GDPR).
2.2 To improve and secure our website
We use technical data and analytics to:
Improve functionality and user experience
Detect and prevent fraud and abuse
Ensure website security
Legal basis: Legitimate interest (Art. 6(1)(f) GDPR).
2.3 Marketing communication (optional)
We may send you newsletters or promotional emails only if you have given explicit consent.
You can unsubscribe at any time using the link in our emails.
Legal basis: Consent (Art. 6(1)(a) GDPR).
3. How We Share Information
We share your personal data only with:
Service providers (Shopify, Printful, Hertwill, Klaviyo, payment processors)
Delivery partners (postal services, couriers)
Analytics and advertising services (if you consent to cookies)
Authorities, if required by law
We never sell your personal information.
4. International Transfers
Some service providers (e.g., Shopify, Printful, Klaviyo) may process data outside the EU.
When this happens, transfers are protected using:
Standard Contractual Clauses (SCCs)
Or adequacy decisions approved by the European Commission
This ensures your information receives GDPR-level protection.
5. Data Retention
We keep your data only for as long as necessary:
Order and tax records: 5 years (legal obligation)
Marketing data: until you unsubscribe
Customer support messages: up to 24 months
Account data: until you delete your account
When data is no longer needed, it is securely deleted.
6. Your Rights (GDPR)
You have the right to:
Access your personal data
Correct inaccurate data
Delete your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request portability of your data
Opt out of marketing at any time
To exercise these rights, contact us at: info@eurocrazy.org
If you believe your rights are not respected, you can lodge a complaint with your local Data Protection Authority.
For Spain: Agencia Española de Protección de Datos (AEPD).
7. Children’s Data
Eurocrazy does not target or knowingly collect data from children under 16.
If we become aware of such data, we delete it immediately.
8. Security
We take appropriate technical and organizational measures to protect your data.
However, no system is 100% secure. If you suspect any issue, please contact us right away.
9. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of those sites.
10. Contact
For any questions or privacy requests, contact us at:
Email: info@eurocrazy.org
Address: Eulogio Serdan Kalea 1, 4D, Vitoria-Gasteiz, 01012, Spain
Data Controller: Eurocrazy™
11. Updates to This Policy
We may update this Privacy Policy for operational, legal, or regulatory reasons.
Changes will always be posted on this page with an updated “Last updated” date.
12. Data Controller
The data controller for all personal data collected through https://eurocrazy.org is:
Patricia Sancha Martínez (NIF 72735541L)
Legal owner and operator of the EUROCRAZY brand
Address: Eulogio Serdan Kalea 1, 4D, 01012 Vitoria-Gasteiz, Spain
Email: info@eurocrazy.org